Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold on TeddyBaldassarre.com authentic?
Yes, we are an authorized retailer for every brand we carry. Every timepiece is 100% authentic, brand new, and comes with a full manufacturer warranty.
What is your return policy for luxury watches?
We offer a 7-day return period for a full refund, provided the watch is in its original, unworn condition with all protective plastics, tags, and packaging intact.
Do you offer international shipping?
Yes, we ship to most countries worldwide via insured express couriers. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How long does it take for my order to ship?
Orders for in-stock items are typically processed within 1-2 business days. Once shipped, domestic orders usually arrive within 2-5 business days depending on the selected shipping method.
Is my shipment insured during transit?
Absolutely. Every shipment is fully insured for its total value until it is delivered and signed for, ensuring your investment is protected from our door to yours.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying customers.